Check the FAQ first. Most questions are answered there. For everything else, email us and a human (the developer) reads it.
Email us from the address you used at checkout (or attach your Stripe receipt) and we’ll resend your key.
EA updates the web app frequently and occasionally breaks tools like this. Fixes usually ship within days and install automatically from the Chrome Web Store. No action needed on your side. If it’s been broken for a while, email us; if a core Pro feature is down for more than 7 days of your billing period, the refund policy covers that month.
Open the extension’s Pro tab → Manage subscription: that’s Stripe’s secure portal where you can cancel or update your card yourself, instantly. Refunds: see the refund policy (7-day no-questions guarantee on your first payment).
Refresh the EA FC web app page (F5) after installing or updating the extension: the page keeps the old script until you do. Make sure you’re on ea.com/ea-sports-fc/ultimate-team/web-app and signed in.
A Streamlined SBC has a score target instead of a squad. Open it, click Solve SBC: the panel lists the cards EA accepts for it, picks the cheapest set that reaches the score and tells you what it chose. Submit sends them, 30 at a time, and the challenge completes or shows its new progress. Cards in your squads are never offered (EA refuses them). If the panel says your cards fall short, it names the filter holding them back.